Full Time Work From Home Customer Service Associate

Full Time Work from Home Customer Service Associate
Please note that this is a Work From Home position and you may reside anywhere 
Amazon is seeking bright, articulate, detail-oriented and disciplined applicants with a desire to contribute to world-class customer service in a Virtual (Work from Home) environment. Amazon Customer Service Associates are a critical part of our mission to deliver timely, accurate, and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in resolving all customer-facing problems. Associates will be required to communicate with customers via phone, email and chat so a suitable home office and quiet work area is required. You will be trained for all 3-skill sets however; you will not utilize all of them unless required by the business. The primary skill at Amazon is phone, followed by chat and then email. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment.
Virtual Customer Service (VCS) is a ‘Work from Home’ model for South Africa. VCS associates is expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and a ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
The position is not based at our offices and requires you to work from home on a full time basis (40 hours per week) in a noise free environment.
Type of Role:
Permanent – Full Time
We operate in a 24/7 environment supporting the North America and UK markets, most of our shifts are overnight and the shift assigned to you may require that you work over weekends and public holidays. 



Type of Role:
Permanent – Full Time
We operate in a 24/7 environment supporting the North America and UK markets, most of our shifts are overnight and the shift assigned to you may require that you work over weekends and public holidays. 

Qualifications
Basic Qualifications:Existing and dedicated 10MB Uncapped Fiber line (LTE lines and Wi-Fi connections are not eligible for this role) – proof of connectivity will be required.Completed NQF Level 4 qualification or higherAt least 3 months of work experience (any environment)Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cableGood command of English (verbal and written)Typing, phone, and computer navigation skillsAbility to navigate the Internet, email, and chat to customer via Instant Messenger toolsAbility to cope well in a high pressure environment while maintaining high quality outputsSouth African Citizen/Permanent Resident
Additional Required Skills:
Customer FocusAbility to empathize with and prioritize customer needsUphold company values and respect every customerExude patience and ownership with each customerAbility to resolve conflicts and set appropriate expectations with customersAbility to determine customer needs and provide appropriate solutions
Communication SkillsAbility to communicate clearly and concisely with both external customers and coworkersAbility to document customer account activities thoroughly and conciselyComprehension skills– ability to clearly understand and respond appropriately to the issues that customers presentComposition skills– ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues
Problem Solving SkillsAbility to approach problems logically and with good judgment to ensure the appropriate customer outcomeAbility to make appropriate decisions on behalf of the customer quickly and effectivelyDesire to continually learnSolution oriented and self-motivatedAbility to effectively prioritize work time to ensure efficiencyComputer Skills:Familiarity with multiple browsers, multiple tabs and window navigationIf you are considering applying, we recommend reading Amazon leadership Principles to have an understanding of what drives us as a business. www.amazon.jobs/principles!
All applications will be subject to assessments and interviews. All offers are subject to completion of a successful background, police clearance and reference checks.
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

SEND RESUME TO gbanerje@amazon.com

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